COMMON QUESTIONS ABOUT ORDERING
"How do I place an order?"
If you need assistance with ordering goods, please refer to our
information for first time customers.
"Once I have placed an order, when is my credit card charged?"
You are only charged when your order is ready to dispatch.
"I am a Real Groovy Club member - when do I get my points?"
Real Groovy Club points are awarded to website orders when your order is ready
to dispatch – not when you order is placed.
"How long will it take for my order to arrive?"
The Real Groovy website does not hold any stock on hand - all ordered items are
provided by suppliers on demand. The stated availability of an item indicates
the time taken before the item will be ready to dispatch to you, and takes into
account the time taken to receive the item from the supplier. To estimate
arrival to you, allow an additional 1-2 business days for courier delivery
within NZ, and 2-4 weeks for air mail delivery of international orders (on rare
occassions, international delivery can take up to 6 weeks).
Local NZ orders may be split and dispatched as items become available.
International orders will be dispatched once all items are ready to ship.
From time to time, suppliers are unable to fulfill your order. Should this
occur, we will inform you as soon as possible.
"What are the delivery costs?"
All orders delivered within New Zealand are delivered freight-free. All
international orders are shipped by Air Mail - see this
information on interntional orders for freight rates.
"Can I remove items from the shopping cart?"
Yes, you can remove items from you cart at any time. You can also change
quantities if you need more that one copy of any title. For more information,
check your help pages
on using the cart.